Delayed or damaged baggage
We understand that baggage is an important part of your journey. If your baggage did not arrive with you or is damaged, we will do everything we can to recover, repair and return your baggage to you.
If your baggage is missing or has been damaged when flying with us, you’ll need to report it to the baggage services desk at your arrival airport straight away. They’ll create a report with a unique reference number, PIR numberi, which you can use to track the status and manage your bag report.
Delayed baggage
If 3 days after your flight your baggage hasn’t been found, please update your baggage contents via ‘Manage your delayed bag report’. We will then conduct secondary search and contact you when we find your baggage.
Once your baggage has been found, and where local laws allow, you’ll be contacted by our local handling agent for delivery, subject to customs clearance. If we can’t deliver your baggage, you’ll need to collect it from our agent at your arrival airport.
If your bag has been missing for more than 5 days, please complete the Baggage inventory and claim form.
Manage your delayed bag report ->
Damaged baggage
Within 7 days from the date you received your baggage please upload the following documents via ‘Manage your damaged bag report’:
- a copy of your boarding pass;
- a photo of the damaged item with brand information;
- the receipt for the repair to your baggage;
- proof of excess baggage payments, if any.
If your baggage is damaged beyond repair, you need to get a letter from the repair shop to confirm this.
Manage your damaged bag report ->
Our liability
Our liability to you for damage or delay to your baggage is governed and limited by Conditions of Carriage as well as applicable international conventions. flyaqaba accepts no liability for damage to or loss of valuables, fragile or perishable items that are included in checked baggage, or for minor damage such as staining, scratches, dents etc. caused by normal wear and tear, or for water damage to non-waterproof baggage.